Product architecture
How Zensy works
Zensy connects three sides of a curated wellness marketplace — seekers, facilitators, and the platform team. Every flow is designed around trust, presence, and small, careful moments.
Three sides of the marketplace
Seeker
Browses, saves, books, attends, reviews.
Facilitator
Hosts events, manages attendees, gets paid.
Admin
Verifies, moderates, measures, protects.
The booking flow
01
Discover
Filter by category, date, language, location.
02
Explore
Read the story, meet the facilitator, see reviews.
03
Reserve
Choose seats, checkout in seconds.
04
Attend
Get reminders, directions, and prep notes.
05
Reflect
Rate the experience, save to favourites.
Trust engine
- • ID verification required before publishing
- • Automated content moderation on every listing
- • Rolling 90-day rating window with review disputes
- • Refund policy inferred from cancellation window (24h · 12h · 0h)
Discovery engine
- • Personalised ranking based on saves & attendance
- • Category, date, language, and geo filters
- • Boost for verified facilitators with 4.5★ +
- • "Near me" ranking via geohash proximity
Payments engine
- • 15% platform fee, weekly payouts to facilitators
- • Multi-currency ready (CHF today, EUR next)
- • Automated refunds within the cancellation window
- • Chargeback handling routed to Trust & Safety
Notification engine
- • Booking confirmation (email + push)
- • 24h reminder with prep notes and directions
- • Post-session review nudge after 12h
- • Facilitator digest on Sunday evenings
System at a glance
Clients
Web · Mobile web
Auth & Sessions
OAuth · Magic links
Postgres
Events · Bookings · Reviews
Payments
Stripe · Payouts
Geo
Mapbox · Geohash
Notifications
Email · Push · SMS
Search
Ranking · Filters
Trust
Moderation · Refunds